FAQs
Welcome to Obitoo's FAQ section. Below you'll find answers to common questions our customers ask. If you need further help, feel free to contact us.
1. 📦 When will I receive my order?
Orders are typically processed within 1–3 business days. Delivery time depends on your location and chosen shipping method. Standard shipping usually takes 5–10 business days.
2. 🚚 Do you offer international shipping?
Currently, we only ship within the United States.
3. 💳 What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and digital wallets like Apple Pay and Google Pay (where available).
4. 🔁 Can I cancel or change my order after it's placed?
We process orders quickly, so changes or cancellations are not always possible. Please email us at obitooshop@gmail.com as soon as possible.
5. ↩️ What is your return policy?
You can return eligible items within 14 days of delivery. Items must be unused and in original condition. Please visit our Return & Refund Policy page for full details.
6. 🛑 My item arrived damaged or defective. What should I do?
We're sorry for the inconvenience. Please contact us within 48 hours of delivery with photos of the issue, and we’ll assist you with a replacement or refund.
7. 📧 I didn’t receive a confirmation email. What should I do?
Check your spam/junk folder. If it’s not there, contact us with your full name and order details so we can resend it.
8. 🔍 How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also use our Track Your Order page.
9. 🕵️♂️ Is my personal and payment information safe?
Yes. We use secure encryption to protect all transactions and customer data. Your privacy is important to us.
Still need help?
📞 Phone: 510-494-8800
📧 Email: obitooshop@gmail.com
📍 Address: 37820 Hickory St, Newark, California 94560, United States